SakhaSupport
Using the app
Sakha is a supportive chat, decision engine, mood tracker and calm toolkit. Open the app and start a chat, or use incognito mode for a chat that isn’t saved. Safety features (crisis help, helplines, safety plan, trusted contacts) are always free. If something isn’t working, email us with your phone model, app version and what happened. Please don’t include sensitive details.
Delete your Sakha account and data
- Open Sakha and go to Me.
- Tap Privacy & data.
- Tap Delete everything and confirm.
Can’t open the app? Email support@getsakha.com from the email address on your account, or tell us the phone number you sign in with, with the subject “Delete my Sakha account”. We confirm it’s you and delete the account within 7 days.
Deleted: your profile, chats, memories, mood check-ins, decisions, birth chart and jataka photo, health summaries, trusted contacts, safety plan and sign-in details. Your data is removed immediately and backups age out within 30 days.
Kept: invoices for website purchases (with the billing name and address) for 8 years, because tax law requires it, and a one-way code derived from your email or phone that can’t be turned back into it, so the free trial can’t be claimed again.
Deleting your account cancels a website subscription straight away. App subscriptions are cancelled in your App Store or Google Play settings.
Export your data
You can request an export of your data from the Privacy & data section in the app. Export links expire after 24 hours. If you can’t find it, email us.
Contact
Email support@getsakha.com. See also the Privacy Policy and Terms of Use.